FAQs | Graystone Heights Apartments in Sioux Falls, SD

Pricing & Fees

What is included in the rent?

Water, sewer, electric, gas, trash, pest control, and internet up to 1 gig are all included in your rent at Graystone Heights. After you move in, you'll call to put the internet account in your name so you can reach the provider for support and change your Wi-Fi password, but the bill still comes to us. You can upgrade past 1 gig at your own cost.

What will I pay each month?

Your monthly payment is rent plus two required charges: the Resident Benefits Package ($20, $50, or $60, based on your credit tier) and Liability to Landlord Insurance ($16). Utilities are included in your rent, so no utility charges are added. Pet rent, parking, garages, and storage are added only if you choose them.

What is the Resident Benefits Package?

The Resident Benefits Package is a required monthly charge, starting at move-in, that bundles resident services into one payment. It includes property safety checks, the online resident portal, 24/7 emergency maintenance, and more. The monthly amount is $20, $50, or $60, based on your credit tier.

Is a security deposit required?

Yes. Once you're approved, a $500 holding fee holds your home. After move-in, it becomes your security deposit, which may be applied to amounts owed at move-out and is refunded per your lease terms. Approved residents can use a $500 Jetty deposit bond instead of paying cash.

Are there any move-in specials?

Please contact our leasing office for current move-in specials and promotions.

Applying & Leasing

Can I schedule a tour before applying?

Yes. Click "Schedule a Tour" and fill out the short form, or call our leasing office, and our team will set up a time that works for you.

How do I apply?

Head to our Apartments page, find an available apartment you like, and click Apply to complete your application online.

What are the income and credit requirements to qualify?

To qualify, applicants need a minimum credit score of 620 and a gross monthly income of at least three times the monthly rent.

What documents do I need to provide?

You will need a valid government-issued photo ID and proof of income, such as recent pay stubs, an offer letter, or bank statements.

Is there an application fee?

Yes. The application fee is $69 per applicant and is non-refundable.

How long does the application process take?

Most applicants hear a decision within two business days. Processing times can vary with application volume, but our team works to review every application as quickly as possible. Contact our leasing office if you need an update on your application status.

What lease terms are available?

We offer flexible lease terms, so you can choose a lease length that fits your plans.

Features & Amenities

What floor plans are available?

Graystone Heights offers one and two bedroom apartments, from 643 to 1,243 square feet.

What's included in every apartment?

Every apartment includes a dishwasher, microwave, oven, refrigerator, washer and dryer, air conditioning, a walk-in closet, and a balcony or patio. Select apartments also have a fireplace.

Is there in-unit laundry?

Every apartment at Graystone Heights has its own washer and dryer.

What community amenities are there?

Residents enjoy an indoor pool and hot tub, an outdoor pool, a private 24/7 fitness center, a theater room, a community room, and a dog park. See the full list on our Amenities page.

Can I reserve a community space?

Yes. Residents can reserve the community room or theater room online from our Reserve page.

Is extra storage available?

Yes, storage units are available for an added monthly fee. Contact our leasing office for current availability.

Pets

Are pets allowed?

Yes, we welcome pets, with no breed or weight restrictions. Contact our leasing office about the number of pets allowed per home.

Are there breed or weight restrictions?

No. We don't have breed or weight restrictions.

What are the pet fees and monthly pet rent?

For dogs and cats, there is a pet fee of $380 per home and pet rent of $45 per month per pet. For other animals, the pet fee is $190 per pet (maximum of $380 per home) with no monthly pet rent.

What is the pet waste policy?

Residents must pick up after their pets right away, every time. Keeping shared spaces clean is part of our community policies, and leaving pet waste behind is a lease violation.

Parking

What parking options are available?

Free surface parking is available for residents. Detached garages and underground parking are available for an added monthly fee.

Are garages available?

Yes, detached garages are available for an added monthly fee. Contact our leasing office for current availability.

Is guest parking available?

Guests can park on the street.

Are parking passes required?

Yes. Parking passes are required and are available from our leasing office.

What is the towing policy?

Contact the leasing office for information on our towing policy.

Moving In & Living Here

What do I need to do before move-in day?

First, sign your lease and pay your move-in costs: the $500 holding fee (or a Jetty deposit bond), a $200 Documentation Setup Fee, and a one-time Service Fee of $0 to $350 based on the number of carpeted rooms in your home. Your lease also includes Liability to Landlord Insurance, a required $16 monthly coverage for accidental damage to your home. It doesn't cover your belongings, so we recommend carrying renters insurance too. Utilities are included, so there's nothing to set up. Then pay your remaining rent balance and contact our leasing office to schedule a time to pick up your keys.

How do I pay rent?

Rent can be paid online through your resident portal. Once your account is active, you can set up one-time or recurring payments. eChecks are free, while debit and credit card payments carry a processing fee. Paper checks are accepted with a $35 processing fee and can be dropped off at the leasing office. A late fee applies to rent paid after the due date in your lease.

How do I submit a maintenance request?

Maintenance requests are submitted through your online resident portal. For urgent after-hours issues, follow the emergency maintenance instructions provided with your lease.

Is this a smoke-free property?

Yes, this is a smoke-free property.

What are the quiet hours and noise policy?

Residents are expected to be considerate of neighbors at all times. Full details are outlined in your lease.

What is the trash disposal policy?

Please dispose of trash properly. Trash left outside an apartment for an extended time, or not disposed of correctly, may result in a lease violation.

What is the winter weather protocol?

During winter months, our team works to keep sidewalks clear and treated during snow and ice events. You may be asked to move your vehicle to allow for lot clearing, so please check your email frequently during winter weather.

Location & Management

Where is the property located?

Graystone Heights is in southeast Sioux Falls, South Dakota, just south of 57th Street near Sycamore Avenue.

What is nearby?

Ziggi's Coffee, Flyboy Donuts, and Hy-Vee are close by, with Dawley Farm Village and Spencer Park a short drive away. See more on our Neighborhood page.

When was the property built?

The first buildings at Graystone Heights opened in early 2017, and the last building opened that September.

How do I contact the leasing office?

Call us at (605) 250-4219 or email graystone@expressrpm.com, and our team will get back to you. You can also send a message from our Contact page.

Who manages the property?

This community is professionally managed by Real Property Management Express.

Frequently Asked Questions